Below are answers to the most common questions about ordering spare parts, quotations, delivery, and cooperation with Mining Drill & Rock Parts, operated by DSLN LLC.

1. What does your company do?

Mining Drill & Rock Parts is a U.S.-based supplier of spare parts for mining, drilling, and heavy industrial equipment.

We source and supply genuine, OEM-equivalent, and high-quality aftermarket parts through our global supply and logistics network and provide quotations, delivery options, and commercial terms directly to customers.

2. Do you sell spare parts directly?

Yes.
Quotations, invoices, and commercial terms are issued by DSLN LLC or, where applicable, by authorized manufacturing, distribution, or logistics partners involved in fulfillment.

All confirmed orders are processed based on official written quotations.

3. How can I request a quotation for spare parts?

You can request a quotation in several ways:

Option 1 — Using the Website

  • Enter the part number or description
  • Specify quantity
  • Submit your contact details

Option 2 — Manual Request
If you do not have exact part numbers:

  • describe the part or equipment
  • upload a parts list or technical document
  • attach photos if available

Providing more details helps us prepare an accurate quotation.

4. What if I don’t know the exact part number?

That’s not a problem.

You can provide:

  • equipment model and serial number
  • description of the part
  • photos or drawings

Our team or supply partners will assist with part identification and offer suitable options.

5. Who prepares and sends the quotation?

Quotations are issued by DSLN LLC or, in some cases, by authorized partners involved in sourcing or fulfillment.

All quotations clearly specify:

  • pricing
  • availability
  • delivery options
  • payment terms

6. How many quotations will I receive?

Typically, one consolidated quotation is provided per request.

Where multiple sourcing options are available (genuine, OEM, aftermarket), alternatives may be included within the same quotation.

7. Do you guarantee prices or delivery times?

Prices and delivery estimates are based on information available at the time of quotation.

Final delivery timelines may be affected by:

  • product availability
  • manufacturing lead times
  • logistics and customs processing

All terms are confirmed in writing prior to order acceptance.

8. Do you guarantee authenticity or compatibility of parts?

Product information is provided based on supplier documentation and technical data.

Customers are responsible for verifying compatibility with their equipment before placing an order, especially for OEM-equivalent or aftermarket parts.

9. How do payments work?

Payments are made according to the payment terms specified in the official quotation or invoice issued by DSLN LLC.

Accepted methods may include:

  • bank wire transfer
  • advance or partial prepayment
  • other methods as agreed

Full details are provided in the quotation.

10. How fast will I receive a quotation?

Response times depend on:

  • complexity of the request
  • availability of parts
  • time zone differences

Many inquiries are answered within one business day, while complex requests may require additional time.

11. Do you store my personal information?

We collect and store only the information necessary to:

  • respond to inquiries
  • prepare quotations
  • process orders
  • comply with legal requirements

For details, please see our Privacy Policy and Data Transfer Policy.

12. Do you offer worldwide delivery?

Yes.
We arrange worldwide delivery through professional logistics providers, including air, sea, road, rail, and multimodal transport.

Delivery options are selected based on shipment size, destination, urgency, and cost considerations.

13. Who handles shipping and customs?

Shipping arrangements are coordinated as part of the order process.

Unless otherwise agreed:

  • customs clearance and import duties are the responsibility of the receiving party
  • shipping documents are provided with the shipment

14. What types of parts do you supply?

We can supply:

  • genuine (original) parts
  • OEM-equivalent components
  • high-quality aftermarket alternatives
  • compatible replacement parts

Availability depends on the equipment brand and model.

15. Are you affiliated with equipment manufacturers or brands?

Unless explicitly stated, Mining Drill & Rock Parts is not affiliated with or endorsed by any manufacturer or brand.

All trademarks and product names are the property of their respective owners and are used for identification purposes only.

16. Can I become a supplier or business partner?

Yes.
We welcome cooperation with:

  • manufacturers
  • distributors
  • spare parts suppliers
  • equipment dealers

If you are interested in working with DSLN LLC, please contact us at:

Email: info@rockdrill.parts

Please include:

  • company details
  • regions of operation
  • product range or brands

17. What regions do you serve?

We serve customers worldwide, including:

  • North America
  • Europe
  • Middle East
  • Asia
  • Africa
  • Australia & Oceania
  • Latin America

Availability depends on product type and logistics routes.

18. Where can I find more information?

Additional information is available in:

You may also contact us directly for specific questions.